Section
Field
Description
Bypass Change Control
(Optional) Select to bypass using BMC Remedy ITSM to control the change process. Selecting this option removes the rest of the fields from this page.
Change Control Options
Select to determine whether to open a new BMC Remedy ITSM change ticket, or to use an existing BMC Remedy ITSM change ticket to control the change process.
- Selecting Use Existing Change Ticket displays the fields in the Use Existing Change Ticket section on this page.
- Selecting Create New Change Ticket displays the fields in the Create New Change Ticket section on this page.
Use Existing Change Ticket
ITSM Change ID
Specify the BMC Remedy ITSM change ticket number to associate with this change process.
ITSM Task ID
Specify the BMC Remedy ITSM task ID number to associate with this change process.
Create New Change Ticket
Change Type
Assign the type of change for the new BMC Remedy ITSM change ticket.
Change Impact
Assign the impact level of this change process for the new BMC Remedy ITSM change ticket.
Change Urgency
Assign the urgency level for the new BMC Remedy ITSM change ticket.
Change Risk-Level
Assign the risk level of this change process for the new BMC Remedy ITSM change ticket.
Change Class
Assign the change class for the new BMC Remedy ITSM change ticket.
Change Summary
Type a summary of the change process.
