D2P is supported from the BMC Remedy Action Request System Server version 9.1.4 and later. It cannot be installed on the previous versions.
For Action Request System Server version 9.1.4 to 1808 patch 0, you need to perform a manual step before importing the package. For the Pentaho plugins, you need to add the following dependency (js-1.7R3.jar) in the ARSYS.ARDBC.PENTAHO and CMDB.ARDBC.PENTAHO sections of the pluginsvr_config.xml file. The file is located at C:\Program Files\BMC Software\ARSystem\pluginsvr\pluginsvr_config.xml.
<pathelement type="location">C:\Program Files\BMC Software\ARSystem\diserver\data-integration\lib\js-1.7R3.jar</pathelement>
Restart the plugin server or kill the plugin server process after editing this configuration file.
