BMC Helix Cognitive Automation is a licensed service that uses the IBM Watson machine learning capability. An administrator can configure BMC Helix Cognitive Automation administration credentials.
After BMC has activated the necessary IBM Watson services, BMC also configures BMC Helix Innovation Studio to communicate with IBM Watson.
If you have opted for one of the following plans, a single instance of IBM Watson services is provided for production, QA, and tailoring environments of BMC Helix Innovation Studio:
- IBM Watson Assistant Plus plan
- IBM Watson Assistant Premium plan
- IBM Watson Discovery Advanced plan
- IBM Watson Discovery Premium plan
Cognitive service credentials and region settings
After you subscribe to the BMC Helix Cognitive Automation, BMC sends you an invite to join IBM Cloud as part of your onboarding process. You must set your user name and password for IBM Cloud by using this invite. You require these credentials when you configure the BMC Helix Cognitive Automation in BMC Helix Innovation Studio.
BMC SaaS Operations sets the region for all services to match the BMC Helix Innovation Studio data center. You can override this default region for each IBM Watson service.
The following table lists the regions supported by BMC and their mapping with IBM Watson services locations:
BMC Helix Innovation Studio region | IBM Watson service location |
|---|---|
| US East | Washington DC |
| US South | Dallas |
| United Kingdom | London |
| Sydney | Sydney |
| Germany | Frankfurt |
To learn more about the regions supported by IBM Watson services, see Service and infrastructure availability 
in IBM documentation.
Warning
- BMC Helix Innovation Studio does not support the Tokyo region of IBM Watson services.
- When you use IBM Watson Assistant for auto-categorization with unlimited Skills and change the region of the IBM Watson Assistant service, the
ERROR (12123): The operation failed in the machine learning provider. <status 401, error Unauthorized>]is generated. To avoid this error, ensure that all the Skills are on the IBM Watson Assistant instance in the same region. If you plan to change the region, you must first create a backup of all the auto-categorization data sets, change the region, and then re-create the data sets.
Before you begin
- Ensure that you subscribe to the appropriate service to configure the services for your application.
- The IBM Cloud platform API key is used by BMC Helix Innovation Studio and it is recommended that you lock the API key so that it is not deleted. To know how to lock the platform API key, see Locking a platform API key in the IBM Watson documentation.
- If you want to override the default region setting for IBM Watson services provisioned to you, note the region of the services from IBM Cloud > Resource List > Services > Location, as shown in the following example:
