Business request processing - Documentation for BMC Digital Workplace Advanced 20.02

*Approval requests are available in Active events for requester, OBO users, and collaborator users only if the workflow of the requested service contains other activities. If a workflow of the requested service contains only Approval activity, the approval request can be found in the Past events.

**An approval request reassigned to another approver becomes unavailable to the original approver, and cannot be found in active or passive events.

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