Subprocessor
Entity
Description
Amazon
Amazon Web Services, Inc., 410 Terry Ave North Seattle , WA 98109-5210 , US
Hosting provider.
Microsoft
Microsoft Corporation, One Microsoft Way, Redmond, WA 98052
Hosting provider.
Equinix
Equinix Inc., One Lagoon Drive, Redwood City, CA 94065; U.S.
Co-location provider.
Equinix UK
Equinix UK Ltd., PO Box 3767, Slough, Berkshire Sl14nb; United Kingdom
Co-location provider.
Equinix Netherlands
Equinix Netherlands B.V. Hoekenrode 3, 1102BR, Amsterdam; The Netherlands
Co-location provider.
Jitterbit
Jitterbit Inc., 1301 Marina Village Parkway, Suite 201, Alameda, CA 94501, US
Integrations capability provider for BMC Helix iPaaS, powered by Jitterbit.
IBM
International Business Machines Corporation, 11501 Burnet Road, Austin, TX 78758, US
IBM Watson component is used as one of the AI chat and cognitive engines for BMC Helix Service Management subscription services.
Google, 1600 Amphitheatre Parkway, Mountain View, CA 9404
Google translate is used for on-demand translation of articles within BMC Helix Knowledge Management by ComAround and for creating new translations for existing knowledge articles. This is a feature toggle and it can be turned off by the customer, this will exclude any translation functionality in BMC Helix Knowledge Management by ComAround.
Active Solution AB
Active Solution AB, Kungstesgarten 23A, 11357 Stockholm, Sweden
A developing partner assists BMC with resources for development projects with BMC Helix Knowledge Management by ComAround.
Sendgrid
Sendgrid, 1801 California Street, Suite 500, Denver, CO 80202
An email delivery service. Provided for pre-configured email templates for communications from BMC Helix Knowledge Management by ComAround when users vote on articles, send feedback, etc. This is a feature toggle and can be turned off by the customer. This would exclude Sendgrid and communication will be sent using the default email client instead.
