Accessing and navigating the Smart Reporting Admin console - Documentation for BMC Helix ITSM: Smart Reporting 21.05

ItemDescriptionReferenceSession ManagementView active sessions, and close sessions. For example, you might need to close a session if a user is logged in from one IP address and then tries to log in from another address but is denied access.Schedule Management

View and manage the following types of scheduled tasks:

  • Broadcast
  • Cached Filter Refresh
  • Cached View Refresh
  • Composite View Refresh
  • Report Refresh
  • Report Subscription
  • Source Filter Refresh
Monitoring and managing scheduled tasksDashboard Management

View all available dashboards to check their status, subscriptions, and report numbers.

Additionally, edit and delete selected tabs.

System InformationView current system information including version details, security settings, and system resources. Support might ask you to export system information to an .xml file to assist with troubleshooting.Content TranslationEnable the system to provide User Entered reporting content across multiple languages by allowing users to translate content such as Report Names, Column Titles, Chart Labels, and so on.Client Organizations

View and manage a list of client organizations.

Note: Client organizations is visible to super administrator users only.

Organizations in a multitenancy environmentExportExport content definitions to .xml files for migration and backup purposes.ImportImport content definitions from .xml files for migration and backup purposes.

You Might Also Like